Effective Date: January 1st, 2026

By dropping off equipment (including but not limited to lawn mowers, chainsaws, trimmers, blowers, generators, snow blowers, ATVs, UTVs, or other small engine-powered devices) for diagnosis, repair, maintenance, or service at Norwalk Small Engine Repair ("we," "us," or "our"), you ("Customer" or "you") agree to be bound by these Terms and Conditions.

Authorization for Repairs   You authorize us to inspect, diagnose, and perform any necessary repairs, parts replacement, or services on your equipment. We will provide an estimate where possible, but you approve proceeding with work up to the agreed amount. Additional work may require your approval.

Minimum Charge   There is a $50 minimum charge for any service, diagnosis, or shop visit, even if no repair is performed or if the issue cannot be resolved.

Payment Terms   Payment in full is due upon completion of work and before equipment is released (pickup or delivery). Acceptable payment methods include Cash, Check, Venmo, PayPal, Apple Pay, Credit/Debit Cards. We reserve the right to charge a fee ($25) for returned checks or declined payments. If payment is not made when due, a late fee of $20 per 4-week period (or partial) will accrue, beginning 7 days after the invoice is sent to the customer, on the outstanding balance until paid in full.

Storage Fees   Equipment must be picked up promptly after we notify you that it is ready (via phone, text, email, or other contact method provided). A storage fee of $20 per 4-week period (or partial) will be charged starting 28 days after notification of completion if the equipment remains unclaimed. Storage fees accrue in addition to any unpaid repair balance or late fees. We reserve the right to lien, sell, or dispose of unclaimed equipment after 60–90 days (per applicable state law) to recover costs, after providing written notice.

Warranty and Parts   Parts and labor we supply are warranted only against defects in materials or workmanship for 30 days from the date of pickup/delivery, under normal use. This excludes misuse, abuse, neglect, improper maintenance, or commercial use unless specified. No warranty is provided on customer-supplied parts, used parts, or parts not purchased through us. We are not responsible for failures, damages, or issues arising from customer-supplied parts.

Right of Refusal   We reserve the right to refuse service or repair at our sole discretion, including but not limited to: equipment deemed unsafe, uneconomical to repair, incomplete/missing components, or if you fail to agree to these terms. We may also refuse pickup/delivery requests.

Pickup and Delivery   Pickup and delivery services are available upon request and at additional charge (rates provided at time of scheduling, based on distance/location). You authorize us to transport your equipment for these services. We are not liable for damage during transport beyond our reasonable care. Delivery does not guarantee immediate release if payment is outstanding.

Liability Limitations   We are not responsible for loss, theft, fire, vandalism, or damage to equipment while in our possession, except where caused by our gross negligence. We are not liable for incidental, consequential, or indirect damages (e.g., loss of use, rental costs, lost profits). Equipment is stored and worked on at your own risk.

Customer Responsibilities   Provide accurate contact information. Ensure equipment is clean and free of hazards (e.g., no excessive fuel/oil leaks). Remove personal belongings. You warrant you are the legal owner or authorized to authorize repairs.

General   These terms supersede any prior agreements. We may update these terms; continued use of our services constitutes acceptance. Governing law is the State of Iowa. If any provision is unenforceable, the remainder remains in effect.

Some small engines can have problems that are tough to pinpoint the issue without simply replacing more parts than needed and costing the customer more money. We use our knowledge and experience to decide what is best for the customer in both a functional and cost-effective way. At times we are unable to fully test all equipment in the same conditions as you may have experienced any problems. Please be sure to reach out if there are still any concerns that we were unable to find and repair. We will do our best to solve any problems to always provide a quality service.

By tendering your equipment, you acknowledge you have read, understood, and agree to these Terms and Conditions.

Norwalk Small Engine Repair LLC

3391 Harrison St, Norwalk Iowa, 50211

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Privacy Policy

Norwalk Small Engine Services
Effective Date: March 14, 2026

Norwalk Small Engine Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

Information We Collect

We may collect the following types of information:

Personal Information

When you contact us through our website, phone, or email, we may collect:

• Name

• Email address

• Phone number

• Service request details

• Any information you voluntarily provide in a message or form

Non-Personal Information

We may automatically collect certain information when you visit our website, including:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of visits

This information helps us improve our website and services.

How We Use Your Information

We may use the information we collect to:

• Respond to service inquiries

• Schedule repairs or service appointments

• Provide customer support

• Improve our website functionality

• Monitor website performance and usage

• Communicate with you regarding requested services

We do not sell, rent, or trade your personal information to third parties.

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Understand how visitors use our site

• Improve website performance

• Provide a better user experience

You can disable cookies through your browser settings if you prefer.

Third-Party Services

We may use third-party tools such as website hosting providers, analytics services, or email services. These providers may have access to limited information necessary to perform their services but are required to keep that information confidential.

Examples may include:

• Website hosting providers

• Analytics tools (such as Google Analytics)

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of internet transmission is completely secure.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Children's Privacy

Our website and services are not directed toward children under 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Norwalk Small Engine Services
Norwalk, Iowa, United States

Phone: (515) 478-0121
Email: info@norwalksmallengineservices.com

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Website Terms and Conditions

Norwalk Small Engine Services
Effective Date: March 14, 2026

Welcome to the website of Norwalk Small Engine Services. By accessing or using this website, you agree to the following Terms and Conditions. If you do not agree with these terms, please do not use this website.

Website Use

This website is provided for informational purposes regarding our services, including small engine repair, maintenance, and related services.

You agree to use this website only for lawful purposes and in a way that does not harm, disrupt, or interfere with the operation of the website.

Service Information

Information on this website is provided for general informational purposes. Service descriptions, pricing estimates, and availability may change without notice.

Actual service costs may vary depending on:

• Equipment condition

• Parts required

• Labor time

• Additional repairs discovered during service

Customers will be notified of major changes before work proceeds when possible.

Intellectual Property

All content on this website, including:

• Text

• Logos

• Graphics

• Images

• Website design

is the property of Norwalk Small Engine Services unless otherwise noted and may not be copied, reproduced, or distributed without permission.

Limitation of Liability

Norwalk Small Engine Services makes reasonable efforts to keep website information accurate and up to date, but we do not guarantee that all information is free of errors.

We are not liable for:

• Any errors or omissions on the website

• Website downtime

• Any damages resulting from the use of this website

Use of the website is at your own risk.

Links to Other Websites

Our website may include links to third-party websites. These links are provided for convenience only, and we are not responsible for the content or privacy practices of those websites.

Changes to These Terms

Norwalk Small Engine Services may update these Terms and Conditions at any time. Updates will be posted on this page with the revised effective date.

Contact Information

If you have questions about these Terms and Conditions, please contact:

Norwalk Small Engine Services
Norwalk, Iowa, United States

Phone: (515) 478-0121
Email: info@norwalksmallengineservices.com

Website Disclaimer

Norwalk Small Engine Services
Effective Date: January 1st, 2026

The information provided on this website is for general informational purposes only.

While Norwalk Small Engine Services strives to keep information accurate and up to date, we make no guarantees regarding the completeness, reliability, or accuracy of the information provided.

No Professional Guarantees

Any service information, repair suggestions, or maintenance advice provided on this website should not be considered a guarantee of repair outcomes.

Actual repair results may vary depending on equipment condition, parts availability, and other factors.

Limitation of Liability

Norwalk Small Engine Services will not be held liable for any losses, damages, or injuries resulting from:

• Use of this website

• Reliance on information contained on the website

• Attempted equipment repairs performed without professional service

External Links Disclaimer

Our website may contain links to third-party websites. These links are provided for convenience only. Norwalk Small Engine Services has no control over the content or practices of those sites and assumes no responsibility for them.

Cookie Policy

Norwalk Small Engine Services
Effective Date: January 1st, 2026

This Cookie Policy explains how cookies are used on the Norwalk Small Engine Services website.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide information about how visitors interact with the site.

How We Use Cookies

Our website may use cookies to:

• Improve website performance

• Understand how visitors use our website

• Remember basic user preferences

• Analyze website traffic

Third-Party Cookies

Some cookies may be placed by third-party services used on the website, such as:

• Website analytics tools

• Embedded content services

These third parties may collect limited data as part of their services.

Managing Cookies

Most web browsers allow you to control cookies through your browser settings. You can:

• Block cookies

• Delete stored cookies

• Receive notifications when cookies are used

Disabling cookies may affect some website functionality.

Updates to This Policy

This Cookie Policy may be updated periodically. Updates will be posted on this page with the revised effective date.

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